Philips is committed to protecting the personal data/information you share with us. We also believe it is important to inform you about how we will use your personal data, and to give you choices about how those data will be used. Please read this Privacy Notice carefully.
This privacy notice is in addition to the general Privacy Notice that applies to all personal information collected or used by Koninklijke Philips Electronics N.V. or its subsidiaries (Philips). This Privacy Notice is specifically applicable to data collected in connection with use of the Customer Service Portal Web Site.
Customer Service Portal is the global customer web portal. Customer Service Portal is a customized and personalized Web Site that allows customers to view and monitor key service metrics related to your medical systems. Access to the Customer Service Portal Web Site is one of the entitlements of your current service agreement.
The Customer Service Portal Web Site provides customers with on demand access to:
Thereby improving customer satisfaction by:
Any personal data that is collected or provided is for the service process; the Customer Service Portal Web Site serves as a convenient, customer-centric interface to this information.
The personal data and information you provide us on this Customer Service Portal Web Site will be used for the completion of the above processes and purposes.
The Customer Service Portal Web Site is a business-to-business site. Sharing your personal data enables Philips to identify you so that we can grant you access to the data that belongs to your organization and make use of the benefits mentioned above.
When you enter information into the Customer Service Portal Web Site, please do not enter any unnecessary personal data in the free text fields. PLEASE NOTE: your use of the Customer Service Portal Web Site means that you agree not to enter any patient or other sensitive data into the free-text fields when creating a service request.
Doing business with you requires Philips to have your business contact information. You should know that your personal data may be transferred from your home country to other Philips companies around the world. Philips sometimes uses outside companies to for data processing activities on Philips’ behalf. Philips requires these companies to adequately safeguard your personal data and not use your data for any other purpose not authorized by Philips. Philips may sell a business to another company. Such transfer of ownership could include the transfer of your personal data that is directly related to that business to the buyer. Philips will release personal data if compelled by law. Philips will not sell or provide your personal data to other third parties allowing them to use your personal data for their own purposes.<p> </p>
<p>If you are located in the EEA (European Economic Area), your Personal Data can be transferred to our affiliates or service providers in non-EEA countries that are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available <a href="https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en#dataprotectionincountriesoutsidetheeu">here</a>.</p>
It might be possible that this Web Site provides links to other websites. You should carefully review the privacy policies on those sites; they may differ from this Philips Privacy Notice. Unless otherwise specified, we do not share your personal information with such sites.
The Customer Service Portal Web Site will send a "cookie," a small text file, to your computer. This is a “session” cookie, which is required to recognize you during your interaction with the Web site. The session cookie is used only to record encrypted authentication information for the duration of the specific session. It does not include either the username or password of the user, or other confidential user and session information. To learn more about cookies we encourage you to visit www.cookiecentral.com. If you visit the Customer Service Portal Web Site we collect and store some information from you, such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the date and time you access the Web Site. We use this information to measure the traffic on the Customer Service Portal Web Site and to help us make our Web Sites more useful. <strong>How can you contact us?</strong>
<p>If you have any questions about this Privacy Notice or about the way Philips uses your Personal Data, please contact our Data Protection Officer at <a href="mailto:email@example.com">firstname.lastname@example.org</a>. Alternatively, you have the right to lodge a complaint with a data protection authority for your country or region, or where an alleged infringement of applicable data protection law occurs.</p>
We recognize our responsibility to protect the information you entrust to us. Philips uses a variety of secure techniques to protect your information, including secure servers, firewalls, and encryption.
Please remember that any personal data you provide is also available to other users of your organization who have access to the Customer Service Portal Web Site, the Philips regional service managers and other limited Philips staff. You should exercise caution before deciding to disclose it.
Once you have provided us with your personal data, you will have reasonable access to that information so you can change or delete it. You may do this by accessing your online profile, or by requesting a copy of your profile at the contact address listed below.
Your decision not to register now will not affect the information you have already provided to Philips. Of course, you will always have the option to unsubscribe to any online contact from Philips or change your personal profile information. Doing business with you requires Philips to have your business contact information. Under the medical device laws we are required to obtain and retain contact information for medical devices that you purchased. <br/>
You can find our address at the bottom of this Web Site or contact your local Philips account manager. If you have a concern about our use of your personal data, please let us know and we will make all reasonable efforts to address it.